Terms of Use
Effective Date: November 2025
Company: ToroKai Catering Services L.L.C
Contact Email: info@torokai.ae
1. Introduction
These Terms of Use (“Terms”) govern your access to and use of our website, services, and
online store operated by ToroKai Catering Services L.L.C (“we”, “us”, “our”).
By using our website or placing an order, you agree to these Terms. Please read them
carefully before proceeding.
2. Eligibility
To place an order or create an account, you must:
● Be at least 18 years old;
● Provide accurate and complete information;
● Use our website in compliance with UAE laws and regulations.
3. Account Registration
You may create an account on our website to manage your orders, save delivery addresses,
and track purchases.
You are responsible for maintaining the confidentiality of your login details and all activities
under your account.
4. Orders and Payments
● By placing an order on our website, you agree to purchase the selected products at
the prices displayed.
● All payments are processed securely via Zina or other authorized payment providers.
● We reserve the right to refuse or cancel orders in case of payment issues, product
unavailability, or suspected fraudulent activity.
● Prices and menu items are subject to change without prior notice.
5. Delivery
Orders placed through our website or via third-party partners (Careem, Deliveroo, Talabat,
Noon) will be fulfilled within the estimated delivery time shown at checkout.
Delivery times may vary depending on location, traffic, or external factors beyond our
control.
Toro Kai shall not be liable for delays caused by third-party couriers.
6. Cancellations and Modifications
Once your order is confirmed and paid, cancellation or modification may be possible only if
the order has not yet entered the preparation or delivery stage.
Please check all details carefully before completing your payment.
If you wish to cancel or modify your order, please contact our team at +971 52 565 1435 as
soon as possible — we will do our best to assist you if the order has not yet been processed.
7. Use of Website Content
All content, including text, images, videos, and logos, is the property of ToroKai Catering
Services L.L.C and may not be copied, reproduced, or redistributed without our prior written
permission.
8. User Conduct
You agree not to:
● Use the website for any unlawful or fraudulent purpose;
● Attempt to interfere with or disrupt the site’s operation;
● Collect or store personal data of other users without consent.
9. Third-Party Services
Our website may link to external platforms (Careem, Deliveroo, Talabat, Noon, Google
Analytics, etc.).
Toro Kai is not responsible for their content, privacy policies, or operations.
10. Limitation of Liability
To the maximum extent permitted by UAE law, Toro Kai shall not be liable for any indirect,
incidental, or consequential damages arising from your use of the website or our products.
11. Governing Law and Jurisdiction
These Terms are governed by and interpreted in accordance with the laws of the United
Arab Emirates.
Any disputes arising under or in connection with these Terms shall be subject to the
exclusive jurisdiction of the courts of Dubai, UAE.
12. Updates to These Terms
Toro Kai may modify these Terms at any time without prior notice.
The latest version will always be posted on this page, with an updated Effective Date.
13. Contact Information
If you have any questions or concerns regarding these Terms, please contact us:
ToroKai Catering Services L.L.C
Email: info@torokai.ae